1. Subscription billing
locallyft subscriptions are billed in advance at the price and billing interval displayed when you subscribe. Unless cancelled before the next renewal date, the subscription renews automatically and the payment method on file may be charged. Applicable taxes may be added.
2. How to cancel
You may cancel at any time by using the subscription or billing controls available in your locallyft account. If those controls are unavailable, email hello@locallyft.app from your registered email address with the subject “Cancel my locallyft subscription”.
- Cancellation stops future automatic renewals.
- You normally retain access until the end of the current paid billing period.
- Already scheduled content may continue unless you remove it or disconnect the relevant platform.
- Deleting the app from a device or disconnecting Google does not by itself cancel a subscription.
Send the request before the next billing date. A request received after a renewal has been processed may apply to the following billing period.
3. Refund policy
Payments are generally non-refundable once a billing period begins, and we do not ordinarily provide partial refunds or credits for unused days, unused content credits, a change of mind or failure to use the service.
We will review a refund request where:
- You were charged more than once for the same billing period.
- You were charged after a cancellation had already been confirmed.
- A verified locallyft technical failure prevented meaningful use of the paid service for a substantial part of the billing period.
- A refund is required by applicable law.
Submitting a request does not guarantee approval. We may ask for the account email, transaction reference, charge date and a description of the issue.
4. Request a refund
Email billing support
Contact us as soon as possible after the charge. Include your registered email, transaction date and reason for the request. Do not send your complete card number.
Request a refund →5. Approved refunds
Approved refunds are normally returned to the original payment method. The time needed for funds to appear depends on the payment provider and your bank. Any non-refundable payment processing fee or tax treatment will be handled as required by applicable law.
6. Failed or disputed payments
If a payment fails, we may retry it, ask you to update the payment method, limit paid features or suspend the subscription. Before filing a chargeback, please contact us so we can investigate. This does not limit any rights you have with your payment provider or under law.
7. Plan or price changes
If you change plans, any price or billing adjustment will be shown before confirmation. If locallyft changes subscription pricing, we will provide notice before the change applies to a future renewal where reasonably required.
8. Cancellation is not deletion
Cancellation stops future subscription renewals but does not automatically remove your locallyft account, content or connected-service data. To permanently remove the account, follow the separate Account Deletion process.
9. Contact
For billing, cancellation or refund questions, contact hello@locallyft.app.