Account & access
Login trouble, account details, workspace access or a suspected security issue.
Get account help →LOCALLYFT SUPPORT
How can we help?
Get help with your account, connected business profiles, AI content, scheduling or subscription.
Email support →Choose a topic
Send us a clear description and we’ll route your request to the right place. We normally respond within two business days.
Google connection
Permissions, listing data, reviews, publishing or reconnecting Google My Business.
Get connection help →Content & scheduling
AI generation, brand settings, approval, publishing times or scheduled content.
Get content help →SEO & GEO
Audit results, visibility scores, recommendations or reporting questions.
Ask about visibility →Billing & subscription
Charges, receipts, plan details, cancellation or refund requests.
View billing policy →Delete your account
Permanently remove your account, workspace and associated stored data.
Deletion instructions →Help us resolve it faster
When emailing support, include the details below where relevant. Never send your password, complete payment card number or one-time security code.
- Registered account email
- Business name
- Feature or connected platform
- What you expected to happen
- What happened instead
- Approximate date and time
- Screenshot without sensitive data
- Browser or device used
Quick answers
My Google connection stopped working
Confirm that the Google account still has access to the business profile and that locallyft remains authorised in your Google Account connections. Reconnect from locallyft if prompted. If it still fails, email us with the business name and approximate time of the error.
A scheduled post did not publish
Check whether the connected platform is still authorised and whether the post meets its content requirements. Platform reviews, permission changes and temporary outages can delay publication. Send support the scheduled time and content title so we can investigate.
How do I cancel?
Follow the steps in our Refunds & Cancellation Policy. Cancellation stops a future renewal; it does not automatically delete your account or content.
How do I report a security concern?
Email hello@locallyft.app with “Urgent security concern” in the subject. Do not include passwords, tokens or complete payment details.